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Velto Clean - Privacy Policy

  1. Introduction

  • Velto Clean (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

    This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services.

 

  1. Information We Collect

  • We may collect the following types of personal data when you engage our services:

    • Name, contact number, email address, and residential or business address.
    • Payment information (e.g., transaction details, but not stored credit card numbers).
    • Service details (e.g., booking date, property type, special requests).
    • Communications with us via email, WhatsApp, or other channels.

 

  1. How We Use Your Information

  • Your personal data will be used only for purposes related to providing and improving our services, including:

    • Processing and confirming your bookings.
    • Scheduling teams and allocating resources.
    • Communicating with you regarding appointments, changes, or feedback.
    • Processing payments and issuing receipts.
    • Ensuring safety, quality, and accountability in our services.
    • Complying with legal and regulatory requirements.

 

  1. Disclosure pf Information

  • We do not sell, rent, or trade your personal data.

    We may disclose your personal information only to:

    • Our employees, contractors, or service partners who require the data to carry out services.
    • Government authorities, regulators, or law enforcement where required by law.

    All third parties handling your information are expected to comply with PDPA standards.

 

  1. Data Protection & Retention
  • We take reasonable precautions to safeguard your personal data against loss, theft, misuse, or unauthorised access.
  • Data is retained only as long as necessary for business and legal purposes. Once no longer needed, it will be securely deleted or anonymised.

 

  1. Your Rights

  • Under the PDPA, you have the right to:

    • Request access to your personal data held by us.
    • Request correction of any inaccurate or incomplete data.
    • Withdraw consent to the use of your personal data (note: this may affect our ability to provide services).

    Requests can be made by emailing us at info@veltoclean.sg.

 

  1. Use of Cookies and Website Data
  • Our website may use cookies and analytics tools to improve user experience.
  • You can disable cookies in your browser settings, though some features of our site may not function properly.

 

  1. Updates to This Policy

  • Velto Clean reserves the right to amend this Privacy Policy from time to time. The latest version will always be available on our website.

 

  1. Contact Us

  • If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

    Velto Clean
    Email: info@veltoclean.sg
    WhatsApp: 8910 6000